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T&C'S

TERMS AND CONDITIONS
DELIVERY DETAILS
Standard Delivery - £4.99
Within 3-7 working days within the United Kingdom from date of dispatch.
Europe Delivery - £6.95
Within 7 working days. *note may take longer for international shipping in Europe depending on country. 
International Shipping - £15.99
Minimum delivery within 10 days 
GENERAL RETURNS POLICY
General Details
Please send all returns to:
Set in Stone
73 Sydenham Road, Belfast, BT3 9DJ
United Kingdom

We can only accept items returned to us within 14 days from the date your order was dispatched. All items must be returned to us before a refund or replacement is issued.
Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.
Items returned inside the 14 days will be issued with a refund but items returned outside the 14 days may be accepted at our discretion - please email us first for confirmation - but will be issued with a credit note.
 
I have made an order and need to cancel before dispatch
If you make an order in error and fully complete it on site including payment, then need to cancel before dispatch please email us as soon as possible on contact@setinstoneclothing.com including your order number (found on your order confirmation emailed to you by us on completion of order). If your order has not been dispatched we will be able to refund the total paid by yourself including delivery costs, please allow up to 14 days for refund to show back in your account, although this is normally much faster.

I want to return an item to Set In Stone
Please complete your request for either exchange or refund on the return form which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order, if you have misplaced this;
Package up your returned item carefully and return to the address on the top right of your invoice received with your parcel, Please note this is just a returns address and does not cover any postage costs.

All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
I would like to return an item for something else
We will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.

I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail contact@setinstoneclothing.com quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us. We will refund the original postage costs for all faulty items.
 
Distance Selling Regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Set in Stone clothing for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.