Privacy Policy

Introduction

This Privacy Policy outlines how ‘Set In Stone | Clothing’ collects, uses, and protects the personal information of visitors to our website, setinstoneclothing.com. We are committed to safeguarding your privacy and complying with applicable data protection laws.

Information We Collect

When you visit our website or interact with our services, we may collect the following types of information:  

Personal Information: When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
    If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Usage Information:
While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of basket contents while you’re browsing

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/ . After approval of your comment, your profile picture is visible to the public in the context of your comment.

How We Use Your Information


We use your information for the following purposes:

Processing orders and providing customer support: This includes sharing your information with Snuggle Partners (snugglepartners.co.uk), our printing and fulfilment partner, to fulfil your orders. We will only share the information necessary for them to complete your order, such as your name, shipping address, and order details. Please see Snuggle Partners Privacy Policy for more details, https://snugglepartners.co.uk/privacy-policy.

  • Managing your account
  • Sending you order updates and notifications
  • Improving our website and services
  • Marketing and promotional activities (with your consent)
  • Complying with legal obligations

Sharing Your Information
We may share your information with third parties under the following circumstances:  

Service providers:  
– WooCommerce: We use WooCommerce, a WordPress plugin, to power our online store. WooCommerce may collect and store certain information as part of the shopping cart and checkout process. You can learn more about WooCommerce’s privacy practices here: https://automattic.com/privacy/
– LiteSpeed Cache: This plugin may collect and process anonymised data to improve website performance. You can find more information about LiteSpeed Cache’s privacy policy here: https://www.litespeedtech.com/company/privacy-policy
– Elementor: This page builder plugin may collect and process anonymised data to improve website performance. You can find more information about Elementor’s privacy policy here: https://elementor.com/about/privacy/
– Blocksy Companion by Creative Themes: This theme may collect and process anonymised data to improve website performance. You can find more information about Blocksy Companion’s privacy policy here: https://creativethemes.com/blocksy/privacy-policy/
– Hostinger: Our website hosting provider, Hostinger, may collect and process anonymized data to provide and maintain our website hosting services. You can find more information about Hostinger’s privacy policy here: https://www.hostinger.com/privacy-policy
– Snuggle Partners: We may share your information with trusted third-party service providers who help us operate our website and business, such as payment processors, shipping carriers (including Snuggle Partners (snugglepartners.co.uk) for clothing printing and fulfilment), and email marketing platforms.
– Legal requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders.

Cookies and Tracking Technologies


We use cookies and similar tracking technologies to collect information about your interactions with our website. This information helps us improve your user experience and tailor our marketing efforts. You can manage your cookie preferences through your browser settings.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Data Security


We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.  

Your Rights
You have certain rights regarding your personal information, including the right to:  

  • Access: Request access to the personal information we hold about you
  • Rectification: Request correction of any inaccurate information  
  • Erasure: Request deletion of your personal information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Object: Object to the processing of your personal information for certain purposes (i.e. decline cookies)
Payments


We use ‘WooPayments’ to process payments on our website. When you make a purchase, your payment information will be collect and securely transmitted to Woo Commerce Payments, which is powered by Stripe. Stripe is a leading global payments platform which handles your payment securely. You can fine more information about Stripe’s privacy practices here: https://stripe.com/privacy

Information shared with a payment provider to process payments includes:
– Name
– Email
– Address
– Phone
– City/State/Zip
– Unique payment identifier
– Payment provider identifier

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at enquiries@setinstoneclothing.com.

Last Updated: [24/08/2024]